RETURN POLICY

Last Updated: August 24, 2026

At Ottikkam, we want you to be satisfied with your purchase. If you are not completely satisfied with a product, you may request a return or replacement subject to the terms below.

1. Eligibility for Returns

Products may be eligible for return if:

The product is damaged, defective, or incorrect.

The product received is different from the product ordered.

The return request is made within 7 days of delivery.

The product is unused, unworn, and in its original condition.

Original packaging, labels, accessories, and invoices are retained.

2. Non-Returnable Items

The following items may not be eligible for return:

Products that have been used, washed, altered, or damaged by the customer.

Products without their original packaging or labels.

Customized or personalized products.

Products specifically marked as non-returnable on the product page.

Items returned after the applicable return period.

3. How to Request a Return

To request a return, please contact our customer support with:

Order number

Product name

Reason for return

Photos or videos showing the issue, if applicable

Our team will review the request and provide further instructions if the return is approved.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us as soon as possible after delivery. We may request photographs or other information to verify the issue.

Depending on the situation, we may offer:

Replacement of the product

Exchange for another product

Refund of the eligible amount

5. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method. The time taken for the amount to appear in your account may depend on your bank, payment provider, or card issuer.

6. Return Shipping

If the return is due to a defective, damaged, or incorrect product, Ottikkam may arrange or reimburse the applicable return shipping cost.

For returns due to reasons other than product defects or errors, return shipping charges may be the responsibility of the customer.

7. Exchanges

Where applicable, exchanges are subject to product availability. If the requested replacement is unavailable, we may provide an alternative solution or refund.

8. Cancellation

Orders may be cancelled before they are shipped, subject to our order-processing status. Once an order has been shipped, cancellation may no longer be possible and the return procedure may apply.

9. Contact Us

For return, replacement, or refund-related questions, please contact Ottikkam through the contact details provided on our website.

Website: https://ottikkam.com/

Please ensure that your final policy reflects your actual return period, shipping arrangements, refund processing time, and applicable Indian consumer-law requirements.